Paula A. Perreira PAPCOM, L.L.C.

About

Customer-centered delivery that makes change work

Customer service, process improvement, and change management are central to how I lead. I manage enterprise technology programs from requirements and planning through testing, rollout, adoption, and support, with close attention to the people who must use, support, and sustain the change.

My cross-industry experience includes Fortune 500 companies, government, hardware, information technology services, telecommunications, healthcare, insurance, financial services, banking, commercial real estate, and consumer services. Recent work spans enterprise AI adoption, a federally funded child welfare program, and merger and acquisition integration.

I work across business, IT, security, architecture, data, vendors, and leadership. My delivery approach combines disciplined program management with practical service readiness, role-based learning, clear communications, and continuous process improvement.

Career

Program and project leadership

  1. 2003 to present

    PAPCOM, L.L.C. | Independent Technology Consulting Practice

    Provide enterprise program, project, and process-improvement management and consulting through W-2, C2C, and 1099 engagements.

    EIN: 20-1646379

  2. 2023 to August 2026

    Senior IT Project Manager, Enterprise Technology Delivery, PMO

    Texas Department of Transportation (TxDOT)

    Consulting engagement through NEOS Consulting

    • Managed projects within the Information Technology Division Project Management Office from requirements and planning through testing, rollout, and support.
    • Coordinated enterprise AI adoption workstreams across change management, communications, security, data management, architecture, application delivery, licensing, and workforce enablement.
    • Drove service desk transition and Adobe Experience Manager Guides delivery readiness through user acceptance testing coordination, knowledge resources, training, and phased rollout.
    • Received the CIO MVP Award for service desk training and support readiness.

  3. 2020 to 2023

    Senior IT Project Manager, IT Program Manager

    Texas Department of Family and Protective Services

    • Led a $9.9 million federally funded Family First Prevention Services Act program.
    • Integrated the state child welfare system with the National Electronic Interstate Compact Enterprise for secure interstate placement data and document exchange.
    • Built and managed Salesforce environments across development, integration, and user acceptance testing, integrated with MuleSoft and Azure, with a Scrum support model.

  4. 2005 to 2019

    IT Program Manager, IT Project Manager

    Nationwide Mutual Insurance Company

    • Contractor 2005 to 2015, employee 2016 to 2019.
    • Led merger and acquisition integration for Harleysville Insurance Company and Jefferson National Insurance Company across infrastructure, applications, data, service desk operations, workforce onboarding, and business processes.
    • Led a portfolio of Nationwide Insurance projects representing more than $300 million in project budgets over my tenure, with project teams of 10 to 250.
    • Led Windows and Internet Explorer testing, remediation, and deployment across approximately 43,000 assets, 41,000 users, and 32 departments, averaging about 8,000 asset deployments per month.

  5. Earlier career

    Telecom project management, carrier operations, and business operations management

    NextLink, XO Communications, CoreComm, ETI/Frontier/Global Crossing, Grubb & Ellis, Cardinal Health, Dell